As a 22-year-old transcription company we have successfully completed dozens of RFPs for government entities and have maintained the requirements for length of every contract. We know city and state governments value speedy turnaround times and low costs, which is why we guarantee our contract-defined delivery windows and offer reasonable prices for municipalities.
“Transcription Express has been the perfect partner for us! On the local level, we need transcripts back really fast, so we can publish the city council meeting proceedings in a timely manner. At the same time, we have a strict set of requirements that need to be met to keep us up to government standards. We love TEI because they never miss their deadlines and always deliver a high-quality product.”
— CA local government, client for eight years
We assign a personal account services representative to every account, so you always have a point of contact who knows your needs. Our general customer service team is also available during business hours, to make sure you’re able to get questions answered in no time.
We know no two cities are alike. That’s why we can customize our reporting, billing and delivery methods to fit your needs. Our transcriptionists have the technology to process your recorded statements whether they’re in digital, video or cassette tape format. We also offer pricing that’s listed by the word, line, page, digital minute or project, and can deliver summary, departmental and detailed breakdowns of your billing.
When we send transcribed documents back to your team, we’re happy use the delivery method that works with your process, including online download, fax, secure email or delivery to your electronic imaging center.
To guarantee that the accuracy of your documents meets our SLOs, our 200-transcriptionist team is trained in verbatim-style and each one of their transcripts is reviewed by our Quality Assurance Team. We make sure 100% of our documents are reviewed and graded multiple times per month, so product quality is always consistent.